FAQ

Yes, you can place an order as a guest without needing to create an account. However, we recommend creating an account to easily access your order history, save payment details, and keep items in your shopping basket for future purchases. Setting up an account is quick and simple just visit our website and follow the on-screen steps.

Your order confirmation will be automatically emailed to you after placing an order. If you don’t receive it within 24 hours, please reach out to us at info@yourzenzu.com to ensure there are no issues with your order. Before contacting us, be sure to check your spam or junk folder, as the email may have been filtered there.

We generally only cancel orders if there’s an issue with stock or if you’ve requested the cancellation. If your order is canceled due to an issue on our end, we sincerely apologise for the inconvenience. In such cases, we’ll promptly provide an alternative product or issue a full refund as quickly as possible.

There is a limited window between placing your order and the start of processing. If you reach out to us immediately at info@yourzenzu.com after placing your order, we’ll do our best to cancel it before processing begins. If we’re unable to cancel in time, your order will be dispatched, and you can return it to us if you wish once it arrives.

Unfortunately, we’re unable to make changes to your order once processing has begun. If you need to add more items or increase the quantity, please place a new order through our website.

For orders shipping within Australia, delivery typically takes 3 to 10 days, depending on your chosen shipping method. International orders outside of the U.S. may take up to 14 days for delivery. If your order hasn’t arrived within the expected timeframe, please contact us, and we’ll be happy to check the status for you.

We offer shipping to most regions around the globe.

The buyer is responsible for all shipping fees, which will be displayed on the checkout page for each order. We use real-time rates from Australia Post with costs determined by the destination and the package's weight.

Yes, we’ll keep you updated at every stage of your order from placement to dispatch and delivery. Once your order is shipped, you’ll receive a delivery confirmation email with a tracking reference, allowing you to monitor your order’s progress online.

You can return your item within 14 days of receiving it, provided it’s unused, undamaged, and in its original packaging with all tags and labels intact. Please note that we do not offer exchanges. If you’re uncertain about clothing sizes, we suggest ordering the two closest options and returning the one that doesn’t fit.

To initiate a return, please contact our customer service team at info@yourzenzu.com. If your return falls within the 14-day cancellation period and meets our return criteria, we will email you a return note. Simply print it out and attach it to the product’s packaging before sending it back to us. Please note that you are responsible for arranging and covering the cost of suitable packaging for the return.

Return notes are sent via email. If you still have the original email, you can print a new copy from there. If you can’t locate the email, please contact us, and we’ll resend it to you.

If your order arrives damaged or faulty, please take photos of the item and email our customer service team at info@yourzenzu.com with the details. We’ll respond within 48 hours to assist you. If you’re unhappy with the product for any reason, you can return it, provided it is in “as new” condition, in its original packaging, and with all labels attached.

The time it takes to return your item depends on the carrier or shipping method you select. Once we receive your return, we’ll send you an email notification. Refunds are typically processed within three days of the item arriving at our warehouse, but please note that it may take additional time for your bank or credit card provider to transfer the funds to your account or card.

Yes, we offer gift vouchers, which are sent electronically via email and come with a unique reference number. They’re a perfect choice if you’re unsure what to get for someone special. You can purchase gift vouchers in denominations of $10, $20, or $50.